FAQs PTCL Online Bill | Frequently Asked Questions

Here are some of the MOST common FAQs about PTCL and PTCL Duplicate Bill.


Q. How can I find out whether PTCL Broadband Service is available in my area?

Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Hyderabad, Quetta, Faisalabad, Multan, Gujranwala, Sialkot, and Sheikhupura are among the cities where PTCL provides broadband service. New cities are added regularly. Do you want to find out if Broadband Service is available in your area? Please dial 1218 for assistance.

Q. What is the procedure for applying for New Broadband?

You can obtain a PTCL Broadband connection by dialing 1218, visiting our website at www.ptcl.com.pk, or going to your local OSS. Customers who buy a new connection must first pay the installation fees, and after they have done so, the order installation procedure will begin. You will be informed by SMS & e-mails regarding order installation.

Q. What happens if my device is lost or stolen?

If a device is missing or stolen, please notify the local OSS/CSC as soon as possible to have the device permanently stopped to avoid unfair usage. Please note that PTCL will not be obligated to offer any free replacements in such instances.

Q. What happens if I’m not happy with the service? Is it possible to get a refund?

We work hard to maintain the high-quality standards that you expect from us. You can, however, request a refund within seven days of your purchase if you are not satisfied.

Most Common PTCL FAQs

Q. Is it possible to change my package?

You can change your package at any time by calling 1218.

Q. How long would it take to set up Broadband services at my location?

Our technical personnel will provide broadband services to your location in 5 days. In case of any delay in your order for any reason, you can phone 1218 for assistance.

Q. Is it necessary for me to get a modem and pay an activation fee?

You will receive a free modem while using our services. There will be a one-time installation fee. PTCL will retain ownership of the modem.

Q. Is it necessary for me to have a second phone line for broadband service?

Your current phone line will be used to connect to your PTCL Broadband service. This means you can chat on the phone and surf the web simultaneously.

Q. When I sign up for PTCL Broadband, how will I receive my bill?
Your broadband fees will appear on your monthly telephone statement as a separate itemized fee.

Q. What is the procedure for setting up DSL?
Our DSL installation experts will come to your house or business to assess the status of your landline before installing and connecting a DSL modem.

FAQs related to Device and Packages

Q. What happens if I’ve used up all 10GB of my 1MB economy package?

This bundle includes 10GB of data, after which you will be charged 100 cents per GB. When a customer’s bill reaches the maximum limit of 1599/=, they will be given unlimited downloads with FUP* (fair use policy).

Q. What happens if I use up all of my 2MB economy package’s allocated space?

This deal provides a 20GB data volume. After 20GB of data has been utilized, a fee of Rs. 100 per GB will be applied. When your bill reaches the ceiling limit of 1775/=, you will receive unlimited downloads with FUP*.

Q. What if I wish to deactivate my EVO connection for a while?

You can temporarily disable your EVO by contacting the nearest OSS/CSC.

Q. What happens if my device breaks down? Is it possible for me to get a replacement?

If your EVO device fails during the warranty term, our suppliers will inspect it, and if it is defective, we will replace it with a new one at no cost to you. Please keep in mind that the USB modem has a 12-month replacement period.

Q. My modem appears to be working, but I cannot access the Internet.
This might be due to a variety of factors.

  • Firstly, ensure that you have a sufficient account balance.
  • There may be some network difficulties at a certain point in time.
  • It’s also likely that your firewall or anti-virus software restricts Internet access. Or that you’ve opted to use parental control to block access to some websites.
  • Please select the Hybrid mode in your EVO settings.

Q. I’m having issues with my internet connection.

In such situations, make sure that:

  • EVO is compatible with your computer’s operating system.
  • Your system satisfies or exceeds the operating system’s minimal requirements (Windows or Mac OS X)
  • You are not running any software that has been known to cause problems with our modems.
  • Your USB port is operational, allowing you to connect your modem.
  • f you have an anti-virus or firewall, make sure you turn it off or select ‘Allow during installation’ while installing your USB modem program.

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